Allegheny Housing Stabilization Collaborative (AHSC)

Frequently Asked Questions

 

What is AHSC?

AHSC is a coordinated system for eviction prevention funding in Allegheny County. Tenants and landlords don’t need to apply to multiple programs—everyone is screened for all available funding sources. These sources may change or run out without notice, and eligibility rules may be updated as needed.

Why is the program changing?

During the COVID-19 pandemic, federal relief programs like the CARES Act and American Rescue Plan provided over $160 million in rental assistance. That funding is now nearly exhausted. While rental assistance continues to be available annually, it’s at much lower levels. We’re adjusting the program to stretch remaining resources and serve as many households as possible. We’re also working with partners to secure future funding.

What do these changes mean for me?

Because funding levels vary and can shift quickly, program guidelines may change with little notice. This flexibility helps us continue offering support throughout the year. We’re actively seeking new funding and will add resources as they become available.

Who qualifies for rental assistance now?

If you have an active eviction filing or a mediation agreement, you may be eligible. Each funding source has its own criteria—such as limits on assistance amounts or income thresholds. AHSC staff will help determine your eligibility and guide you through the documentation process.

Can I get help with utilities?

AHSC does not provide utility assistance, but other programs can help:

What if I’m facing eviction?

Help is available:

  • Pre-filing notice: Contact Just Mediation Pittsburgh at 412-228-0730 (landlord participation required).
  • Eviction action filed: Contact Neighborhood Legal Services at 412-255-6700.
  • Walk-in support: Visit the Housing Stabilization Center at 415 Seventh Avenue, Downtown Pittsburgh.
    Hours: Monday–Thursday, 8:30 AM–4:30 PM (last walk-in at 4:00 PM).

Can landlords still evict tenants who apply for assistance?

Landlords cannot evict tenants for unpaid rent that AHSC has covered. Otherwise, participation in AHSC does not restrict eviction actions. We encourage landlords to work cooperatively with tenants.

How are payments made to landlords?

Once documentation is complete, payments are processed daily.

  • Direct deposit (ACH): Funds arrive 2–10 days after the award letter.
  • Check: May take up to 15 days after the award letter.

What if I haven’t received my payment?

Delays can happen due to banking issues, mail problems, or W9 errors. If you suspect a delay, email: rentalassistance@actionhousing.org. This inbox is monitored daily. ACH is faster and easier to track, so we recommend it.

I’ve reached out but haven’t heard back. What should I expect?

Due to high demand:

  • Email responses: Within 5 business days.
  • Phone responses: Within 10–14 business days. Please avoid multiple messages, as they slow down response times for everyone. You can also visit the Housing Stabilization Center during walk-in hours.

How will I know if funding runs out?

Even though COVID-era funding is ending, other rental assistance programs continue. If you receive an award letter, the funds are secured.

 

 

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