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Connecting Residents to Essential Services

SHMS incorporates supportive services for residents at 18 of its properties. Funding provided by the Department of Housing and Urban Development (HUD) and Low-Income Housing Tax Credit program cover the costs for Service Coordinators at these designated developments. These initiatives have resulted in a significant improvement in the quality of life for residents, and an increase in the number of residents aging in place.

A service coordinator helps residents to access services available in the community and designs programs and services to meet the needs and desires of the property’s residents. It is the role of the Service Coordinator to foster an environment in which elderly persons and persons with disabilities can live independently and remain in their communities.

Service Coordinators assess and refer tenants to the following services, as appropriate.

  • Homemaker Services (Cleaning, Laundry, Shopping)
  • Home Delivered Meals
  • Food Banks/Food Pantries
  • Personal Care Assistance
  • Transportation Services
  • Emergency Alert System
  • Adult Day Services
  • Senior Centers
  • Mental Health Referrals
  • Health Insurance Providers

Service Coordinators help with the following applications and recertifications for eligible residents:

  • Supplemental Social Security
  • SNAP
  • Medical Assistance
  • Low-Income Subsidy for Prescriptions
  • Rent Rebates

Service Coordinators provide speakers and health and wellness programs at the properties:

  • Blood Pressure Clinics/Ask the Nurse
  • Flu Shot Clinics
  • Podiatrist Visits
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Action Housing

611 William Penn Place,
Suite 800

Pittsburgh, PA 15219-6927 USA

Email: ahi@actionhousing.org

Supportive Housing Management Services (SHMS)

5824 Forward Avenue
Pittsburgh, PA 15217 United States

Phone: (412) 829-3910

Fax: (412) 829-3914

Email: shms@shms-actionhousing.org

Emergency Maintenance Requests (evenings and weekends): 1-800-323-1515

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