As we all work together to be as efficient and helpful as possible in this current crisis state, SHMS and ACTION-Housing, Inc. will be posting updates here for you.

3/23/2020 - 5:49 PM

To All SHMS Residents,

The Management Office located at 803 E. Pittsburgh Mall, E. Pittsburgh, PA 15112 will be conducting all business via telephone or email until further notice.

  • All rent must be paid by sending rental payments through the mail. You may also continue to pay through Bank to Bank Transfers if you are signed up to pay this way.


  • Maintenance will respond to emergency work orders only! If your maintenance request is not an emergency your request will be placed on hold.


  • If you, or any member of your household are sick or showing any signs of any illness, we ask that you avoid contact with other individuals at the community.


  • If you, or any person in your apartment, has tested positive for the COVID-19, is experiencing a fever, cough or shortness of breath, or have been requested to self-quarantine or mandated to quarantine, please notify your healthcare provider immediately and notify the SHMS Office by phone or email so we can address the matter with you and address any of your needs during this period. If management/maintenance  has to enter your unit we need to be made aware in come prepared in the event we must enter your unit.


  • If you need to provide paperwork or documents, please utilize email, fax, mail, or if the office has a drop box at the building please utilize it. Entry to the Management Office will be prohibited until further notice.


  • Please continue avoiding congregating in the common areas! Practice social distancing and safe practices such as wiping down commonly used areas such as countertops, door knobs, and light switches with bleach based products and continue washing your hands frequently.


3/15/2020 - 9:46 AM

To All SHMS Residents,

Your management company, SHMS, and our parent company, ACTION-Housing, Inc., are closely watching the ongoing developments regarding the Coronavirus (COVID-19) and its continued expansion into the United States and Allegheny County. As always, our top priority is the safety and well-being of our tenants and staff. To do what we can to address concerns and ensure the safety of our communities, and in line with the suggestions of the federal Center for Disease Control and Prevention (CDC), the following measures are being taken effective immediately:

  • ALL COMMMUNITY EVENTS ARE CANCELED AND COMMUNITY ROOMS ARE CLOSED: All community sponsored events will be cancelled, and community rooms will be locked and closed effective immediately and through at least April 15, 2020, except in an emergency or for special announced events where the community spaces are needed.
  • GREETINGS: Staff have been asked to limit physical contact with others. This means that staff will smile and wave but will not shake your hand. However, we will continue to happily assist you in any way possible.
  • MEETINGS: Only urgent meetings will be held in person moving forward. Most meetings will be held via phone. Those that are held in person will be done so at a distance of at least six feet and our staff may use and require you to use hand sanitizer. Please recognize this is for everyone’s safety and is not a reflection on our commitment to serving you and your needs.
  • Work Order Requests: In order to minimize exposure to our staff and residents, we are asking for anyone experiencing even mild symptoms of the virus to notify us at the time a work order is requested. All non-urgent work orders will be delayed until at least April 15, 2020 and only truly urgent work orders will be addressed until then. Our staff and their families appreciate your understanding during this unique time.

Below are some key answers from the CDC on COVID-19. Additional information can be found at

  • What is COVID-19?

COVID-19 is a respiratory illness that can spread from person to person.

  • Can people in the U.S. get COVID-19?

COVID-19 is spreading from person to person in parts of the US. Risk of infection with COVID-19 is higher for people who are close contacts of someone known to have COVID-19, for example healthcare workers, or household members. Other people at higher risk for infection are those who live in or have recently been in an area with ongoing spread of COVID-19. Learn more about places with ongoing spread at

  • Have there been cases of COVID-19 in the U.S.?

The first case of COVID-19 in the United States was reported on January 21, 2020. The current count of cases of COVID-19 in the United States is available on the CDC’s webpage at

  • Have there been cases of COVID-19 in the Pittsburgh area?

Yes. The first case of COVID-19 in Western Pennsylvania was announced on March 13, 2020 in Washington County. The first cases in Allegheny County were announced on March 14, 2020. Two cases were announced that day and both are from the same household in the City of Pittsburgh and are in quarantine in their home.

  • How does COVID-19 spread?

The virus that causes COVID-19 probably emerged from an animal source but is now spreading from person to person. The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Learn what is known about the spread of newly emerged coronaviruses at

  • What are the symptoms of COVID-19?

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of, fever, cough, shortness of breath.

  • How can I help protect myself?

People can help protect themselves from respiratory illness with everyday preventive actions. Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth with unwashed hands. Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available. If you are sick, to keep from spreading respiratory illness to others, you should stay home. Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Clean and disinfect frequently touched objects and surfaces.

  • What should I do if I recently traveled from an area with ongoing spread of COVID-19?

If you have traveled from an affected area, you should consider self-quarantining for fourteen days. If you develop symptoms during that period (fever, cough, trouble breathing), seek medical advice. Call the office of your health care provider before you go and tell them about your travel and your symptoms. They will give you instructions on how to get care without exposing other people to your illness. While sick, avoid contact with people, don’t go out, and delay any travel to reduce the possibility of spreading illness to others. You should consider suspending all future out of state travel for at least the next month.

  • Is there a vaccine?

There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to take everyday preventive actions, like avoiding close contact with people who are sick and washing your hands often.

  • Is there a treatment?

There is no specific antiviral treatment for COVID-19. People with COVID-19 can seek medical care to help relieve symptoms. For more information, please see the following link,

While the situation is serious, we want to emphasize that all credible sources continue to indicate that there is no reason to panic or overreact. We thank you for your flexibility and understanding as this situation continues to develop and needs are readjusted to ensure the health and safety of our residents and staff.

Additional updates will be made at Please refer to that page for on-going developments. We will also continue to reach out directly as needed.


***This letter was adapted in part from a letter distributed by Brandywine Agency.

ACTION-Housing, Inc. has been once again featured in the Post-Gazette. This time the article is highlighting the Center Ave YMCA and our renovation project.

Click here for the full article.






Developers are watering down Pittsburgh neighborhoods by lacking any connection to the communities they build in, but there are standouts...

Click here to read more has been a busy month of meetings in January 2020.


Tour of YMCA Centre Avenue with Representative Jake Wheatley and Senator Jay Costa.

To view photos:  click here